Poor support and quality

Hello to all. I must start by saying I have no ulterior motive for this except to inform and edify. I will try to keep this short. A couple years back I purchased the TRX7 as I am an avid four wheeler and explorer. After spending over six hundred dollars I felt comfortable with the direction I took with the new device. As time wore on and as I began using the device its shortcomings began adding up. I’ll abbreviate my post by giving some recent disappointments.

First about 6 weeks back I tried to get support and left my info for the Magellan team responsible for TRX product technical support. I did not received the slightest hint of communication them. I left all my info and problem I was having (uploading GPX files) twice, very clearly on the voicemail for the support group in question. This was very disappointing to say the least considering the cost of this product. Due to the fact I was extremely busy preparing for my most recent trip I did not find an opportunity to try a second time.

The trip in question was a four wheeling trip to Canada. A couple friends and I video logged our trip through the Alexander Mackenzie Heritage Trail. I used the TRX7 to log the trail. To say a couple frustrating things happened would be completely understating things.

First the downloaded satellite imagery was not there for any portion of the trail. Second, the mapping was a bust. Multiple times along the trail the bread crumbs started from scratch, meaning the distance started from zero. Then it would go back to measuring from the beginning of the trail at will. Back and forth, back and forth like that for the last two thirds of the trail. This despite the battery never going dead or any other condition that would cause the device to go completely dead.

Now theoretically I believed that when I was done it would show the whole track mapped but instead only shows 27 miles or so. A complete and crushing disappointment to us!

I put it to you, what good is this product if you can’t do what it was designed and intended for. It did not upload any satellite imagery despite hours and hours of me doing so before my trip. I pay for this Magellan! Then it didn’t do the absolute minimum of what it was designed for. We video logged this trip and this may have been a great showcase for Magellan and its TRX7 device as it will be for other products that did perform as designed. After posting our video we expect over twenty thousand and hopeful for over one hundred thousand views within the first year and have plans to post more trips subsequently. These views will be from the very people Magellan will want to put their best foot forward to.

I can’t tell you how much I wanted to support a product that I paid so much for but sadly I will have to be at best mute about the fancy tablet affixed to my dash. A true pity..

Official comment

Lyza Hsu

December 26, 2019 02:28

Hi Cody,

We are sorry to hear that you have issues about using Magellan device. Our technical support team didn't receive any email or message from you. If you have any question, please email us trxsupport@magellangps.com. We will contact you asap. Thank you.

Cody Besler

December 26, 2019 18:53

It was a voicemail message and I think that if you take 3 months to respond to this message it more proves my point than yours.

Richard Smith

January 02, 2020 02:07

Having issues of satellite imagery on trx Trailhead not loading.

January 02, 2020 07:06
Edited

The issue should be fixed now.

-1

Ken Malan

January 07, 2020 15:42

Satellite view never seems to work when you need it like now.

January 08, 2020 03:08

If the digitalglobe is unavailable for downloading imagery or viewing the map, please follow the steps below to update software to V4.50.0017.

https://magellantrxsupport.zendesk.com/hc/en-us/articles/360040794174-DigitalGlobe-Satellite-is-unavailable

CHARLES APLEY

November 28, 2020 18:54

Let's face it, the TRX7 product is CRAP. It is non-intuitive and the documentation is poor. Support sucks. Software sucks. Satellite downloads are no longer supported. Internet pages are impossible to use normally. After several years of attempting to make it functional, throwing it against the wall many times, swearing, reinstalling software, studying support issues, I give up. I have never been more aggravated by an expensive electronic device and the lack of support from the Magellan people. I have a strong work history in software development and troubleshooting, but I would rather just shoot this device and post as many poor reviews as possible.

Shame on Magellan.

November 28, 2020 19:36

Agreed completely. It’s worse than useless if you ever need it to find your way. I could almost say dangerous. Magellan support is the worst of any company I’ve used support for. For any product! Ever!! The real problem is that they just don’t care so it falls on deaf ears.

November 30, 2020 02:58

Hi TRX Customer,

We are sorry to hear that you have issues about using Magellan device. If you have any question, please email us at trxsupport@magellangps.com. We will contact you ASAP.

Thank you.

Best Regards,

Magellan TRX Support

Poor support and quality

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