New Update: Can't login or get past "Synchronization"

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Charles Pages

• April 14, 2019 18:49

I feel like I can't be alone, but with the new update I cannot login. It starts, but says, "Synchronization" and just sits there forever. I've left it for hours and nothing.

If I start a new profile and login, it works just fine. I even tried making a new profile, checking that maps and such work, then logging out and logging into my normal profile.

 

Same thing...Synchronization

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  Alan Martin

  • April 22, 2019 18:54

  Yep, just sitting there for me too.  I'll leave it sit for an hour or so.  It's not just you.

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  Alan Martin

  • April 22, 2019 21:42

  OK, things seem to be OK now.  It did take a couple of hours for the "synchronization" to do its thing.  My guess is that there was / is a new map update, which usually means a very large file(s) size.   Don't give up Charles.

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  Charles Pages

  • April 22, 2019 21:56

  I wish lol. I let mine sit there for over 12 hours, no issues with internet either. 
  
  I'm pretty close to giving up, plus it lagged before this so I can only imagine now.

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  Alan Martin

  • April 22, 2019 22:01

  Try this:  "uninstalling" the latest update, then installing it again.  Go here:

  https://magellantrxsupport.zendesk.com/hc/en-us/articles/360002877073-Reload-software

  I followed the instructions, and now the TRX is working as intended.  It did take a couple of hours to download / synchronize.

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  Charles Pages

  • April 22, 2019 22:20

  I've done that unfortunately...

   

  over 6 times. I've done full resets on the entire tablet, waited, etc. 
  
  
  

  The reason I know something is messed up is if I create a new user before logging in (where you sign up or enter your login details right before the synchronization part) it works okay (I can get into the map, view things, start recording a track etc) but if I try and log out and back in to my normal email, it freezes. Same thing, at the "synchronization" part again. I've tried waiting hours and hours, but it just doesn't work. I don't even have a lot of logs/trips/tracks/etc.

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  Alan Martin

  • April 22, 2019 23:08

  I've actually contacted tech. support.  My TRX was working fine for a few minutes after update, but now it's just shutting down on me.

  I'll let you know what I find out.

  Hang in there.

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  Alan Martin

  • April 23, 2019 00:21

  Heh - well, apparently you and Clay have already had a chat.

  However, what seems to work for me (in the interim between this newest update, and the "next" one) is that I just down-dated the software to the previous version.  It seems to work for me.  I'll be on a run this weekend, so if I continue to have problems I'll post here.  I just get annoying pop-ups that tell me there's a new version available for download.

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  Charles Pages

  • April 23, 2019 01:17

  I can confirm that using the previous software does work as well. Each time I delete the app and load up the old stuff (since it loads the old software first and then has you update) it works as normal.

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