Software crash

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David Dooling

• March 24, 2019 11:55

While out using tracks and following a path that had been previously uploaded the unit crashed/restarted.  When the unit came up my tracks for the day were still there but the path I was following was not.  I then loaded the path I was following and the software wanted to know if I wanted to start fm the beginning again.  Since I new the path fm where we were I selected NO and the option and the path went away.  

 

Have no further information on the crash.  

Software version- 4.08.0015 uploaded 3JAN18

In product version the software version stated 4.09.0022 date 2018.07.02

Not sure which is correct.  one would think the software versions would match.

Map version- 4.08.000- uploaded 21JAN19

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  Clay Amparo

  • March 26, 2019 21:37

  Hi David,

   

  You have the latest Version on your device. If you continue to see the crash please contact us @ 877 244 4161.

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  David Dooling

  • December 08, 2020 22:49

  Crash has occurred again.  Unit was on for about 7 hours, recording about 3 hours of movement.  When the unit self rebooted it was not recording the trail like it was when it crashed.  This crash caused us to lose 3 hours of movement and a few waypoints.  Very frustrating. 

   

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  Lyza Hsu

  • December 10, 2020 08:53

  Hi David,

  You may try to restore the software of your device. You may follow the steps from the link below:

  https://magellantrxsupport.zendesk.com/hc/en-us/articles/360034636433-Stop-Processing

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