Server warning

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David Dooling

• December 29, 2020 23:36

Am attempting to upload gpx files to Trailhead and am getting "Internal Server Error" warning. 

 

Anyone else?

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  Lyza Hsu

  • December 30, 2020 01:48
  • Edited

  Hi David,

  The GPX file might be too big to upload that is why you got "internal error" message. 

   You have to break them down. There are different ways to split the GPX file. You can search from google. Or you can try this site:

  
  https://www.gpsvisualizer.com/forerunner/

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  David Dooling

  • December 30, 2020 11:49

  Lyza, thank you for your quick response about the file being too large but I don't think that is the problem as I tried 3 file sizes, 76kB, 230kB, and 13kB and received the same warning about the server with each file.  I was able to work around and get the files loaded to the gps unit via sim card but when I sync'ed, the new gpx files did NOT appear in my logs panel. In the past the sync update has been instantaneous.   When and if a folder for the gpx files is in the logs panel, there are no contents in that folder.  I checked my manual and do not see a file size restriction so if there is one, please inform me and the group as to what is the file size limitation.  Below is the warning I am getting when I try to up load a file via the web interface.  

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  Lyza Hsu

  • January 05, 2021 03:06
  • Edited

  Hi David,

  Can you share with us the GPX file you want to upload? Kindly email us at trxsupport@magellangps.com or you can drop a message via this site.

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  Jfisherga

  • December 31, 2020 17:17

  I have the same problem when trying to upload the GPX file for the Transeastern Trail

   

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  Jfisherga

  • December 31, 2020 19:20

  I tried to email you the file but that address is no good.

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  Jfisherga

  • December 31, 2020 19:27

  I’ll bet you don’t even know your own address. Could it be trXsupport@magellangps.com?

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  Jfisherga

  • December 31, 2020 19:31

  I’ve tried 4 different tracks and it won’t upload any of them.

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  David Dooling

  • December 31, 2020 19:37

  yep, did the same thing.  Hopefully they will contact you via email like the did me.  Tried to copy and paste the email we are using but for some reason MS is preventing me fm looking at the history of the email string. 

     

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  Jfisherga

  • December 31, 2020 19:42

  The TRXsupport email address seemed to work. At least it didn’t come back with a failure right away. Did they help with your problem?

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  David Dooling

  • December 31, 2020 19:52

  Not yet.  Am suspecting it is an internal to them server issue they were not aware of.  I did get my files through to them, or at least I think they went through.  Didn't get a bounce back so here's hoping.  In the mean time I've been copying the tracks to a SIM card and copying over that way.  Not ideal but it is a work around until they get this fixed.  

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  Jfisherga

  • December 31, 2020 19:57

  Have you found a forum for the TRX anywhere? I would like to get help from someone else with the problems that I run into with this device.

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  David Dooling

  • December 31, 2020 20:00

  I have not found any forums for this device.  

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  Jfisherga

  • December 31, 2020 20:09

  I had to replace a battery in mine and these people were no help at all. I found a guy in customer support at the company that actually makes this thing, Mitac. He was willing to help somewhat but I was mostly on my own tracking down a replacement from eBay and it seems to work better. I still have this problem of a gradual drain on the battery even though it’s plugged into the cradle the whole time. Eventually the battery drains down to nothing after many hours of navigation.

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  David Dooling

  • December 31, 2020 20:42

  GTK information.  Thanks.

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  David Dooling

  • January 04, 2021 22:51

  lyza, did you get my files?  Any update?

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  Lyza Hsu

  • January 06, 2021 07:46

  Hi All,

  You can now upload the GPX file on TRX Trailhead Site. This issue was already fixed.

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  David Dooling

  • January 06, 2021 12:57

  Lyza, I tested this two ways.

  1. Syncing via the TRX unit- this worked.

  2.  Direct load onto the TRX website- and this worked as well.  

   

  Thank you one and all for your attention to this matter and getting it quickly resolved. 

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