If you're suddenly unable to log in despite being able to log in previously, then there may be server issues on our end. In this case, wait a few hours and try to log in again. If your login issues persist, call us at 800-707-9971 or email us at email@example.com.
If you have an existing Magellan GPS account but you encounter error messages when you try to sign in on a TRX device or TRX Trailhead, you may not have set up a TRX account profile. In this case, click Create Account on the TRX Trailhead sign-in page, or go to the TRX Dashboard > Account Profile > Create Account on your TRX device and enter your existing Magellan GPS account credentials and profile details to create your TRX account profile.
If you've created a TRX account but you've never been able to log in, then there may be an issue in our customer database. In this case, call us at 877-255-4161 or email us at firstname.lastname@example.org so that we can fix any such issues with your customer data that may be preventing you from logging in.