Troubleshooting, Technical Support, and Feedback for Magellan TRX.

Welcome to TRX Support, where you can get troubleshooting help, leave feedback, suggest new features, read through our Knowledge Base, and more for your Magellan TRX products.

To register your TRX7 device, create a TRX account on your TRX7 and your TRX7 serial number will automatically be registered to that email address and password.

Get our latest software update (version 3.00.0036) and map update to access street routing, over 100,000 trails and off-road attractions, and a MPH/Elevation readout. To update your TRX7:

  1. Make sure you have the latest software and system versions.
  2. Update your TRX software.
  3. Update your TRX map data (if available).
  4. Update your TRX operating system (if not at the latest version).

Navigating the Knowledge Base

In the sidebar on the right, you can search for articles and browse Knowledge Base topics. Here are some popular resources:

Give us Feedback

Click the "Give Feedback" link in the sidebar to share your ideas on how we can make our products better   

Contact Support

Click the the "Contact Support" link on the right to get in touch with our support team  


This website is intended to support Magellan TRX Off-Road Navigation ONLY.

If you need technical support for RoadMate devices or other Magellan products:

PHONE: 800-707-9971  

Knowledge Base

  1. TRX7 Quick Start Guide. 

    1. TRX7 Hardware Overview.
    2. TRX7 Basics + Home Screen.
    3. Set Up Your TRX7 In Your Vehicle.
    4. Assemble the TRX7 AC Adapter.
    5. Power On the TRX7.
  2. TRX Account Setup. 

    1. Register Your TRX7 Device.
    2. Create Your TRX Account (TRX7).
    3. Create Your TRX Account (TRX Trailhead).
    4. Create Your Vehicle Profile (TRX7/TRX App).
    5. Change Your Active Vehicle.
  3. Updating Software & Maps. 

    1. Current Software Versions.
    2. TRX7 Software Update.
    3. TRX7 Map Update.
    4. TRX7 System Update
  4. TRX7 Equipment Setup. 

    1. Set Up Your TRX7 At Home.
    2. Set Up Your TRX7 In Your Vehicle.
    3. Power Your TRX7 On and Off.
    4. View the Battery Level Indicator On Your TRX7.
    5. Check GPS Status On Your TRX7.
  5. Setting Preferences On Your TRX7. 

    1. Change Language Settings (TRX7/TRX App).
    2. Change Unit of Distance Measure (TRX7/TRX App).
    3. Change Map View (TRX7/TRX App).
    4. Change Active Map View (TRX7/TRX App).
  6. Connecting Your TRX Account To Social Media. 

    1. Link Your TRX Account to Twitter (TRX7/TRX App).
    2. Link Your TRX Account to Instagram (TRX7/TRX App).
    3. Link Your TRX Account to Twitter and Instagram (TRX Trailhead).
  7. Searching For Content + Map Data. 

    1. Types of Content.
    2. Search For Trails (TRX7/TRX App).
    3. Search For TRX User Tracks (TRX7/TRX App).
    4. Search For Trips (TRX7/TRX App).
    5. Search For OHV Attractions (TRX7/TRX App).
  8. Maintaining Your Journal (Log + Wish List). 

    1. Create A Trip In Your Log (TRX7/TRX App).
    2. Delete Trips From Your Log Or Wish List (TRX7/TRX App).
    3. Route To An Item On Your Log or Wish List.
    4. Follow A Trail On Your Log Or Wish List (TRX7/TRX App).
    5. Sort Items In Your Log Or Wish List (TRX7/TRX App).
  9. Recording and Saving Tracks. 

    1. Start/Pause Tracking (TRX7/TRX App).
    2. Tweet From Your Track (TRX7/TRX App).
    3. Backtrack to the Start of Your Track (TRX7/TRX App).
    4. Finish & Save Your Track (TRX7/TRX App).
    5. Edit Your Recorded Tracks (TRX7/TRX App).
  10. Marking Waypoints. 

    1. Mark Quick Waypoints (TRX7/TRX App).
    2. Mark Detail Waypoints (TRX7/TRX App).
    3. Mark An Audio Waypoint (Detail Waypoint) (TRX7/TRX App).
    4. Mark a Current Location Waypoint (Detail Waypoint) (TRX7/TRX App).
    5. Mark a Point On Map Waypoint (Detail Waypoint) (TRX7/TRX App).
  11. Using TRX Trailhead. 

    1. About TRX Trailhead,
    2. Sign In To TRX Trailhead.
    3. Sync TRX Trailhead with Your TRX7/TRX App.
    4. View Profile on TRX Trailhead.
    5. Types of Content.
  12. Planning Trips with TRX Trailhead. 

    1. Upload GPX Files to TRX Trailhead.
    2. Add A New Trip.
  13. TRX Mobile Apps (Android + iOS). 

    1. Download the TRX iOS Mobile App.
    2. Create Your TRX Account (TRX App).
    3. Log Into the TRX App with Your Existing TRX Account.
    4. Update the TRX iOS Mobile App.
    5. Write A Review for the TRX App (iOS).
  14. TRX Glossary of Key Terms 

    1. Account Profile.
    2. Achievements
    3. Active Track.
    4. Backtrack.
    5. Basemap.
  15. TRX7 Device Troubleshooting. 

    1. Why won't my TRX7 power back on?
    2. Update Your TRX7 Operating System (OS).
    3. Assemble the TRX7 AC Adapter and Plug.
    4. Can I plug my TRX7 into my vehicle's head unit?
    5. "Authenticating" Wi-Fi Error Fix.
  16. All articles 

    1. Why won't my TRX7 power back on?
    2. Set Up Your TRX7 At Home.
    3. Start/Pause Tracking (TRX7/TRX App).
    4. Mark Quick Waypoints (TRX7/TRX App).
    5. Create A Trip In Your Log (TRX7/TRX App).
    146 articles 

Feedback and Knowledge Base